Terms and Conditions

Terms and Conditions
 

These terms and conditions cover both face to face courses and online courses offered by Clinical Supervision Services (CSS) and the Sydney Family Therapy Training Institute (SFTTI).
 

SECTION A: GENERAL TERMS AND CONDITIONS

It is the student’s responsibility to read, understand and abide by this policy regarding participation in any course. Only under exceptional circumstances, and at the discretion of the Directors, will variation to the policy be considered. All Terms and Conditions are provided and agreed to at enrolment for each course. If an Organisational booking is made on your behalf, it remains the responsibility of the student to read these conditions.

Payment:

Payment can be made by PayPal or credit card or Bank Transfer.
Unpaid applications are not accepted. A place in a course is only confirmed once payment is received.
No payments can be made on the day of the workshops.
Where the employer is paying for your workshop attendance, an invoice must be paid by the employer for your registration to be accepted. Payment must be paid in full prior to attendance at a workshop or for access to an online course.
Please note that bank transfers may take up to five working days. It is the responsibility of the attendee to follow up that payment has been received. For AHPRA approved supervisor courses, please state Name and Psych Registration Number as reference when making bank transfer so payment can be tracked. No responsibility can be taken where insufficient identify information is provided.

Overdue accounts incur a charge of 5% per month. 

 

Early Bird Discounts:

Early bird discounts may be offered on some courses, where advertised.

Payment must be received in full by midnight on the advertised early bird closing date for that course to receive the discount. Typically early bird closing dates are 6 weeks before the workshop/class.  If payment is not received within the early bird period the invoice will be reissued with the standard registration fee.  Registrations received after the advertised early bird closing date for that course will automatically be charged the advertised standard rate for that course.

Online Course Access:

Where a course has an online component, electronic access to the course materials will be for 12 months from the date of payment. After 12 months, digital access will expire. If the student has not completed their course within 12 months, they will have to pay the full fee for the course to regain access to the online materials for another 12 months.

Withdrawal and Refund:

Refund of 75% of fee paid with more than 30 days notice from the course date
Refund of 50% of fee paid with 14-30 days notice from the course date

Refund of 25% of fee paid with 7-14 days notice from the course date 
No refund given with less than 7 days notice from the course date 
Transaction fees for payments by Palpal or by credit card will be deducted from any refund.

All refund requests must be made in writing. CSS does not accept responsibility for changes in personal circumstances or work commitments of participants. Fees are non-refundable once a workshop has commenced.

For online courses there is no refund given once the student has gained access to the course material. Under exceptional circumstances, the student can apply to have an extension for ongoing access of the course material.  Please note for AHPRA Psychology Supervisor Training, the Online Course must be completed prior to the two day workshop. This is an AHPRA requirement.

If you are unable to make the workshop on the day due to illness, you can transfer to another workshop (in the calendar year) if there is availability. A doctor's certificate is required. Payment of an additional $80.00 (for each day missed), is required to cover administrative and catering costs for the next workshop.  No refund is given less than 7 days notice regardless of reason.

Change of Booking:

Transfer to another workshop incurs a $25.00 administrative fee. No transfer allowed within 7 days of workshop start date.  You can transfer your registration to another person however a $25.00 administrative fee is charged.  Only one change of booking time is allowed and must be made within the calendar year.

Privacy:

CSS acknowledges and respects the privacy of individuals and will not distribute your personal details to any third party. CSS reserves the right to terminate a person’s participation in the workshop if they breach CSS privacy and ethical conditions associated with workshop attendance, and/or if the person does not agree to CSS terms and conditions.  Upon registration your email address will be added to the CSS newsletter and mailing list, unless specifically requested not to be added.  You can request to be removed from the mailing list.

Cancellation of Workshop:

In the event that there are insufficient registrations for a workshop the workshop may be cancelled and a full refund of the course fees will be given to participants.  Alternatively, the participant has the option to transfer to another workshop. 
 

SECTION B: SPECIFIC ADDITIONAL TERMS AND CONDITIONS RELATING TO AHPRA SUPERVISOR FULL TRAINING AND MASTER CLASSES

 

AHPRA Supervisor Full Training and AHPRA Supervisor Master Class participation by Psychologists 

It is the student’s responsibility to read, understand and abide by this policy regarding participation in any course. Only under exceptional circumstances, and at the discretion of the Directors, will variation to the policy be considered. All Terms and Conditions are provided and agreed to at enrolment for each course.  If an Organisational booking is made on your behalf, it remains the responsibility of the student to read these conditions. 

 

AHPRA Supervisor Full Training (Part 1, Part 2, Part 3)
 

Part 1: Online Course - PsyBA Supervisor Training:

Enrolment closing dates:

Course enrolments close 5 working days prior to the scheduled course. Registrations and full payment must be received prior to the course date. Course materials are not provided until payment is made in full. 

Online Course

This part requires 8–10 hours of self-directed preparatory work relating to knowledge of best-practice supervision and knowledge of relevant Board codes, guidelines and policies. Completion of this part requires passing an online assessment involving a multiple-choice test at the end of the online course. The student is provided with three attempts to complete the test with a pass mark of 80%.  Part 1 requires self-directed learning.

Registrants must complete the online course and pass the online test a minimum of 3 days prior to the two-day workshop.  Those that do not successfully complete the online course and pass the test prior to the two-day workshop will not be able to partake in the course. Registrants will not be eligible for a refund. Online course results are valid for a period of 12 months from the date of completion (Certificate 1).

It is the responsibility of the student to ensure they can log in and access the course material on registration. Administrative support is offered three days a week (Monday, Wednesday and Friday business hours) via info@clinicalsupervisionservices.com.au or phone 0479 148 929.

Failure to complete the online test successfully prior to the workshop means that two-day workshop attendance is considered invalid for AHPRA supervisor certification. A transfer to another course will be at the student’s own expense and/or involve a transfer fee (see above Section A: General Terms and Conditions) to another workshop that has a vacancy.

It is the responsibility of the student to electronically save the Certificate 1 so a copy can be provided with the ABAS-76 form on successful completion of all three components.  If the student attending the two-day workshop has completed the online test with another provider, the student is to send a copy of their certificate to CSS Administration verifying eligibility to attend the workshop.   

Completion of Part 1 is valid for 12 months within Clinical Supervision Services training. After this date you may be required to re-sit the test. 
 

Part 2: Two-day workshop

All participants must attend the full workshop.  If for some reason you are not able to be present for the full workshop, either face to face or via videoconferencing you are required to make up the full day at your expense. 
 

Face to face specific terms and conditions:  

Ensure that you are on time. If travelling intra-state or inter-state ensure that you consider travel time and are able to arrive by 9.00 AM for start time and leave only at the conclusion of the workshop.

Videoconferencing specific terms and conditions:  

You MUST have camera and audio to attend this workshop for the duration of the workshop.  Test your system before the workshop if in doubt.

You MUST attend the workshop in a private space, free of interruption, to engage in small group practice. As workshop participants will engage in workplace discussion, all material discussed must remain confidential. 

NO SHARED SCREENS, with fellow workmates. Each person must log into their own account and be prepared to work in small groups using breakout rooms.

Ensure you have adequate internet to allow for full participation. Poor internet connection is not an excuse for not being able to participate. If this is the case, you may be better placed to enrol in a face-to-face workshop.

Ensure you have a copy of the PowerPoint, Reference Guide and other workshop material that is required for active participation 

 

Part 3: Component 3 - Assessment of Competency 

On completion of the online component of training AND the two-day workshop you are required to submit a video or audio recording of a supervision session AND an accompanying analysis of the session demonstrating the 6 supervisor competencies and a reflective response.  Details are provided in the Reference Guide and discussed at the workshop.  

CSS allows for two attempts to submit your assessment before you are marked as Fail.  This may be a resubmit of full or part of the recording to demonstrate a particular competency or resubmit the written component. Ensure you follow the template in the Reference Guide for thew written component. Your marker will discuss this with you if required.

Policy regarding extensions:  Should you require an extension beyond the 6 months’ time frame allowed, you MUST submit a written request with a Doctors Certificate stating the reason for extension. Being busy at work will not be accepted as a reason for not being able to submit this task. 

It is the student’s responsibility to ensure that the recording and written component follows all requirements and that sound is audible. Both written and recoding are submitted at the same time by the due date and clearly are labelled with the Students Name, AHPRA number, Date of workshop and date of submission (both written and audio).

 

AHPRA Supervisor Master Classes

AHPRA requires that all participants pass an in-class self-assessment on the material covered in the workshop. You will find all the answers are covered in the class.  The test is open book and all participants find the questions relate to the material covered in the workshop.  You should have no problem to pass if you actively participate in the workshop.

Face to Face specific terms and conditions: 

Ensure that you are on time. If travelling intra-state or inter-state ensure that you consider travel time and are able to arrive by 9.00 AM for start time and leave only at the conclusion of the workshop.

Videoconferencing specific terms and conditions:

You MUST have camera and audio to attend this workshop for the duration of the workshop.  Test your system before the workshop if in doubt.

You MUST attend the workshop in a private space, free of interruption, to engage in small group practice. As workshop participants will engage in workplace discussion, all material discussed must remain confidential. 

NO SHARED SCREENS, with fellow workmates. Each person must log into their own account and be prepared to work in small groups using breakout rooms.

Ensure you have adequate internet to allow for full participation. Poor internet connection is not an excuse for not being able to participate. If this is the case, you may be better placed to enrol in a face-to-face workshop.

Ensure you have a copy of the PowerPoint and other workshop material that is required for active participation 

 

AHPRA evaluation forms Full Training and Master Class (Videoconferencing):

At the end of the workshop, you will be sent the evaluation form. You must complete the evaluation form and send to info@clinicalsupervisionservices.com.au by the COB the day after the workshop. Once your evaluation form is submitted you will be sent your Certificate electronically. 

For Master Class participants you are required to also submit your self-assessment post workshop self-assessment/reflection as evidence that you have passed this component of the course. This assessment form is kept for AHPRA auditing purposes.

You are provided the evaluation form and self-assessment form for Master Class at the face-to-face workshop which must be submitted at the end of the workshop.  Your certificate is sent electronically post workshop.
 

Submitting the Forms to AHPRA:

It is the student’s responsibility to submit the relevant forms and certificates to AHPRA on completion of either the Full Training for new supervisors ABAS-76 (new supervisor) or Master Class MBAS-76 (ongoing accreditation) so your successful attendance can be recorded. It is the student’s responsibility to read the AHPRA guidelines for supervisors and be familiar with all requirements. CSS provides a list of successful participants to AHPRA of students who have completed each training program.

 

Grievances/Complaints:

In the first instance all complaints will be dealt with by negotiation by the Director. If the complaint cannot be managed an independent mediator will be recruited to manage the issue. All complaints must be in writing and are responded to within 30 days. 


Terms and Conditions (PDF)